Shipping & Taxes
All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays.
Freight deliveries are curb side delivery. Your skid will be dropped off in your driveway. You will need to make arrangements to bring the flooring inside your home.
It is very important to provide us with your best contact number, so we or the freight company can reach you during the day – usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.
After You Place Your Order
Most of our orders are shipped out within 1- 5 business days after the payment is received, with the estimated transit time ranging from 1- 10 business days. We ship LTL orders (skids) with the most reputable national carriers like Fedex Freight, R&L, Estes and others. Smaller orders we ship with UPS, Fedex or the Postal Service. Orders provided with different billing and shipping address may require additional verification before shipping.
If you order moldings with your flooring, moldings will ship separate via FedEx.
Right after shipment, we will email you a confirmation with the name of the freight carrier as well as a tracking number and a website where you can track your order. When your order/materials arrive at the local freight terminal, a freight company representative will contact you to schedule a day and time of delivery. You can also contact the freight carrier to arrange a delivery (use the carrier name and your tracking number we provided you in our shipping confirmation). We are asking to provide us with your best contact number, so we or the freight company can reach you during the day– usually, a cell phone number is the best option. This will assure speedy communication, and a fast delivery.
All residential delivery orders are curbside delivery. You will be contacted by the freight company via the phone number you provided to us to set up a delivery time. Drivers are unable to enter your home and are not responsible for moving the materials inside the home. Shipping of orders containing 5 boxes and more will be scheduled with a lift gate service. Each box weights approximately 35 lbs, so be prepared and arrange for some help if necessary. Someone must be there to accept the delivery. Whoever accepts the delivery must check the outside of the cartons for proper quantity/damage before signing documents.
We can also ship to a location in a non-residential area (home businesses do not qualify). There must be a shipping dock or forklift on the property. Furthermore, the business must be open until 5p.m. local time. There is no prior delivery notification for commercial deliveries.
Currently we ship to most Southern, Midwestern and Eastern United States.
Orders received from locations that require shipping to high difficulty areas for pallet sized shipments such as islands requiring the use of ferries, tight inner city drop offs, etc. may be cancelled by Home Direct Flooring.
Shipping and Delivery Times
Most of the orders is shipped out within 1- 5 business days with an estimated 1- 10 business days of transit time. Products on backorders from manufacturer are excluded from these time frames.
All delivery dates are estimated, we cannot guarantee that there will not be delays beyond our control. Do not schedule an installation before your order arrives. If you need a guaranteed date of delivery, please let us know so we can make arrangements for you (additional fees will apply).There is no delivery on weekends and holidays. Moldings will ship separate from your flooring via FedEx.
Preparing for Delivery
When your order arrives, you must verify your order and sign the shipping documents confirming that everything is received in a good order. Moldings will always ship separately from your skid.
Before you sign delivery driver's paperwork, please inspect the shipment for accuracy and any potential shipping damage that may have occurred. Conduct a thorough visual inspection of the outside of the shipping plate and note all issues, no matter how small, on the driver's delivery receipt. Refunds and replacements cannot be issued without damage confirmation on the delivery receipt.
If shipping damage is discovered at the time of delivery, note any issues on the driver's delivery receipt and contact Home Direct Flooring right away. We have excellent service from our freight companies and we trust that your delivery will be handled as expertly as possible.
Buyer releases, waives, and discharges Home Direct Flooring and its employees for any loss, damage, cost, expense and/or claim and shall indemnify, save and hold harmless same from any loss, injury, damage, cost, expense and/or claim relating to or arising out of loading, securing into or on the vehicle, transport and unloading of product.